Booking & Cancellation
What is your booking cancellation policy?
Guests may cancel free of charge up to 7 days prior to arrival. Cancellations made within 7 days of the check-in date are non-refundable.
What if I shorten my stay after check-in?
If you leave early due to health concerns or force majeure, you may be eligible to rebook a future date, subject to the General Manager’s approval.
What is your no-show policy?
No-shows are charged the full reservation amount.
What counts as force majeure?
Events beyond our control, such as natural disasters, government lockdowns/travel bans, pandemics/epidemics, war, extended power outages, or transport shutdowns.
If travel restrictions prevent arrival, can I rebook or get a refund?
Yes. You may rebook without penalty (subject to availability and any rate differences) or request a refund (subject to GM approval). Proof of restriction may be required.
Is there a security deposit?
No. A security deposit is not required at check-in for either Tawala or Sima.
Payments & Deposits
Is there a security deposit?
No. A security deposit is not required at check-in for either Tawala or Sima.
Check-in / Check-out
What are your standard times?
Check-in: 3:00 PM
Check-out: 11:00 AM
Early check-in/late check-out may be possible depending on availability.
Pets
What are your standard times?
Yes. We are pet-friendly (no charge).
Pets must use a safety harness or leash; a cage is required for safety when appropriate.
Domesticated pets only. No exotic animals (e.g., pigs, cattle, snakes).
Management may refuse check-in for pets deemed dangerous, unhealthy, or likely to frighten or harm others.
Guests must provide all pet supplies (food, bowls, bedding, etc.).
Towels and linens are not for pet use. Please bring pet-specific towels/blankets.
Villas & Capacity
What is the difference between Villa Tawala and Villa Sima?
Villa Tawala is a single 4-bedroom luxury villa with 3 pools, a pool house (gym + bar), and a 2,400 sqm garden.
Villa Sima is a two-house estate with 6 en-suite bedrooms, 2 pools, jacuzzi, and a native-style pool bar. Both offer full service, modern tropical design, and complete privacy.
How many guests can stay?
Villa Tawala: Up to 13 guests (4 bedrooms + optional bungalow)
Villa Sima: Up to 16 guests (6 bedrooms divided between 2 houses)
Do all bedrooms have private bathrooms?
Yes. Each bedroom in both villas includes an en-suite bathroom.
Do you accept children and babies?
Yes, both villas are family-friendly. Cribs and high chairs are available upon request.
Services & Inclusions
Is breakfast included?
Yes—daily breakfast is included.
Is daily cleaning provided?
Yes—housekeeping (with evening turndown) and pool maintenance are included.
Private chef options?
Yes—Italian chef at Tawala on request; custom menus at Sima can be arranged.
Do you offer transfers?
Yes—complimentary airport pick-up/drop-off and a local shuttle (Panglao area).
Location & Getting Around
How close are you to the beach and airport?
Tawala: ~10–12 minute walk to Alona Beach; ~15 minutes from Panglao Airport
Sima: ~5–7 minutes by car to Alona/Dumaluan; ~10 minutes from the airport
Parking?
Yes—private parking on site.
Facilities & Sustainability
Is Wi-Fi available?
Yes — both villas offer fast Starlink satellite internet.
Are the villas powered by solar energy?
Yes, both use hybrid solar power with grid backup
Is a private chef available?
Yes. Villa Tawala offers access to a private Italian chef, while Villa Sima can arrange customized menus for special occasions.
Is the tap water drinkable?
Yes — both villas provide purified drinking water straight from the tap.
Events & Smoking
Can we host a small private event?
Yes—with prior approval; event fees/minimum nights may apply. Share your details and we’ll advise.
Smoking policy
Smoking:Outdoors only (patio, garden, pool-house). No smoking indoors.
